Direct Booking Hotels and Travel, S. R.L. DE C.V. (hereinafter “Brisas Huatulco”), with address at Av Mexico 47, Fracc. Cumbres, C.P. 39689, Acapulco de Juárez, Guerrero, México, Internet portal https://www.brisashuatulco.com, is responsible for the use and protection of your personal data, and in this regard we inform you the following:
Who is it and how to contact our data protection coordinator?
Our data protection coordinator is the person inside Brisas Huatulco, who has been formally appointed by our general director to promote and ensure the protection of personal data that we have in our possession, as well as to address the rights of holders .
For everything related to the treatment and protection of your personal data, you can contact our data protection coordinator by sending an email to the following address: email@example.com.
For what purposes will we use your personal data?
The personal data we collect from you, we will use for the following purposes that are necessary to provide services by the hotel:
Book and / or register and provide the services you request or hire.
Provide the services of lodging and / or food and drinks.
Facilitate facilities and services for meetings, weddings, banquets or events.
Grant memberships or day passes for exclusive use of facilities.
Provide you with the free safe box service.
Provide you with a parking pension.
Support him in requesting taxi service.
Address special needs you have by virtue of your health status or disabilities.
If you wish, register it with our rewards programs and apply the points to your account statement.
In your case, provide immediate cash loans for extraordinary payments to third parties, charged to your account (“paid out”).
Address search requests and / or forgetting objects.
Take control and collect the services and consumptions that you make.
Develop and maintain updated our customer database.
Prepare your invoices and / or payment vouchers.
Send you account statements.
Address clarifications, disagreements and consultations.
Make refunds or refunds.
Perform financial analysis of accounts receivable.
In case of debit, carry out collection procedures.
Where appropriate, preparation of contracts or agreements of negotiated rates with deferred payments or date of collection.
Video surveillance, for security reasons.
In addition, we will use your personal information for the following secondary purposes that are not necessary to provide the services requested, but that allow us to provide better service and promote our services:
Send you information about Brisas Huatulco and / or the hotels belonging to Grupo Brisas, as well as the different seasonal offers.
Send you promotions from the rewards programs.
Conduct surveys to evaluate your satisfaction and the quality of the services received.
Marketing, advertising, commercial prospecting
In case you do not want your personal data to be processed for the indicated secondary purposes, or any of them, from this moment you can tell us the above by sending an email to our data protection coordinator.
The refusal to use your personal data for these purposes may not be a reason for us to deny you the services you request or contract with us, and you have five working days to let us know, without prejudice to later decide to exercise your right of revocation or opposition.
What personal data will we use for these purposes?
To carry out the purposes described in this privacy notice, we will use the following categories of personal data: Identification; Contact; financial and / or patrimonial; labor health data, which are considered sensitive personal data. We inform you that before we collect your sensitive personal data, we will request your express consent in writing of this privacy notice.
With whom do we share your personal information and for what purposes?
We inform you of your personal data may be transferred within the country with the following natural or legal persons, without which it is legally required to give us your consent:
Authorities to which we must do so by virtue of a law, in order to comply with the corresponding regulations.
Authorities, when the transfer is necessary for the recognition, exercise or defense of a right in a judicial process.
Doctors, paramedics or health service providers, in the event of an accident or medical emergency or health situation, in order to be able to assist.
To the companies that belong to